货品索赔的英语对话

索赔(claim) 就是受到损失的一方当事人向违约的一方当事人提出损害赔偿的要求，相对而言，违约的一方受理另一方的索赔要求，即称为理赔(settlement of claim)。下面小编为大家整理的货品索赔的英语对话，希望对大家有用!

货品索赔的英语对话

Susan: Good morning.Service Department.What can I do for you?

Client: I'm sorry,butI've a claim to make against you.

Susan: What is it about?

Client: Well,you shipped one set of printers last month.That is Model AA-5563-S. There are rust spots on some of the rollers.The quality is by no means satisfactory.

Susan: Sorry to hear that,but have you got any proof?

Client: Of course we have. This is a copy of the Inspection Certificate issued by Commodity Inspection Bureau. They indicates the rusted rollers in their certificate.

Susan: Maybe the rust stains are due to careless transportation? You know, we always put emphases on the quality of our products.

Client: But you have to accept the fact that you have failed to come up to standard.

Susan: Well,anyway,our manufacturers will look into the matter.I'll get the result to you as early as possible.

Client: Alright.Hope you can give us a satisfactory explanation and make reasonable compensation to us.

苏珊：早上好。售后服务部，有什么事吗?

客户：对不起，我是来要求索赔的。

苏珊：是关于什么的?

客户：上个月你们运出了一批打印机，型号为AA-5563-S。有些滚筒上有锈斑。毫无疑问，我们不满意你们产品的质量。

苏珊：很抱歉听你这么说，但是你有什么证据吗?

客户：当然。这是商检局的检验报告复印件。商检证书上表明有些滚筒生锈了。

苏珊：也许这些锈斑是因为运输过程中的疏忽造成的?你知道的，我们一直都特别注意产品质量。

客户：但是你必须承认这个事实，你们的货物没有达到标准。

苏珊：好吧，不论如何，我们的厂方会调查这个问题的，然后尽早给您答复。很抱歉，

客户：好吧，希望你们能给我们一个满意的解释和合理的赔偿。