商品投诉英语对话

交易过程中难免会有纠纷产生,不论是实体店还是线上。下面小编为大家整理的商品投诉英语对话，希望对大家有用!

商品投诉英语对话

A=Ms. Li(李女士)B=Mr. Franklin(弗兰克林先生)

A：Hello，Mr. Franklin，how are you?It is nice to see you again.

A：弗兰克林先生，你好。很高兴再次见到你。

B：How are you，Ms.Li?It certainly is a pleasure to see you again here.I hope you had an enjoyable trip to Sydney.

B：李女士，你好。很荣幸在这里又见到你。希望你到悉尼来一路旅途愉快。

A：The flight was really long，but the plane was comfortable so I do not feel very tired.

A：飞行时间虽长，但客机非常舒适，所以也不觉得很累。

B：I am glad that you had a pleasant trip. I hope you are comfortably settled and find things at the hotel satisfactory.

B：我很高兴你旅途愉快。希望你住得舒适，旅馆设备都能让你满意。

A：Everything is perfect，thank you. Well，now，Mr.Franklin，if you don’t mind，I’ll get to the point.

A：谢谢你，一切都很好。噢，弗兰克林先生，要是你不介意的话，我们现在就开始谈业务吧。

B：Okay.You want to take up the subject of the apples，don’t you?

B：好，你想谈谈苹果的事，对不对?

A：That’s right. You see，Mr.Franklin，you have probably been advised of the serious damage done to the last 70 cases of apples.Upon its arrival in Qingdao，it was found that about a quarter of them were moldy.After closer inspection，our health Officers told us that all the apples were considered unfit for human to eat.

A：对。弗兰克林先生，你应该已经知道最后一批70箱的苹果严重损坏的情况。轮船一到达青岛的时候，我们就遗憾地发现其中有四分之一的苹果发霉了。经卫生检疫局官员仔细检查，认为所有苹果都不可供人们食用。

B：Are you sure?I haven’t heard about such things.

B：有这回事?我还没听到过有这样的事情。

A：Here is the exam report provided by the Qingdao quality examining office.

A：这是青岛质量检查办公室出具的检查报告。

B：Have your people in Qingdao discovered what were the exact causes?There is no explanation about relevant causes.

B：你方人员检查出确切的原因了吗?有关的原因一点儿也没有写。

A：The packaging is all right according to the report.

A：根据检查报告，包装完整无损。

B：In that case，there might be more reasons.

B：那样的话，原因就是多方面的了。

A：I am afraid you didn’t dry the goods before packaging.

A：我认为恐怕是包装之前你们没把货物干燥。

B：As I have said before，the whole business is most unfortunate.We have never come across such a case of damage during loading.To be fair to your company，I am directed by my Sydney branch to settle this issue with you amicably on the condition that you give us a certificate issued by your Health Department.Now that this is available，I think everything will be in order.

B：我刚才讲过，整件事实在是很不幸。我们从未遇到过货物在装船时发生这样的损坏。悉尼分公司派我来和你们公平友好地解决这件事，前提条件就是把你们卫生部门签发的证书出示给我们看。现在证书已经有了，我想事情都会解决的。

A：I am so glad to hear of your ready agreement.Your fairness in business dealing is unsurpassed.Shall we send you a letter confirming this?

A：听到你这么痛快地同意了，我很高兴。办理业务这么公平，真是无法比啊。我们将寄信让你们确认好吗?

B：As soon as you send us a letter confirming this conversation，we’ll send you a reply immediately.

B：我们一旦收到你们的信确认此次谈话，就会立即回复。

A：Thanks so much for your cooperation，Mr. Franklin.Goodbye.

A：万分感谢您的合作。弗兰克林先生，再见。

B：Goodbye.

B：再见。