关于货物损坏索赔问题英语对话

当遇到商品有质量问题、商品不满意,遇到货物损坏,都可以反映的,下面小编为大家整理的关于货物损坏索赔问题英语对话，希望对大家有用!

关于货物损坏索赔问题英语对话

Thomas：How can I help you sir?

Customer：It's about the goods delivered from you last week.

Thomas：What seems to be the problem?

Customer：The goods are found to be badly damaged. This was apparently attributable to faulty packing.

Thomas：Have you checked the cases?Are they still in good condition?

Customer：Yes, we have. And we found out 5%of the goods are damaged inside the cases.

Thomas：I‘m so sorry about the damage. Would you like a refund?

Customer：No, I‘d rather have the damaged ones replaced please.

Thomas：Right, well, please send the damaged goods back and a copy of the delivery documents. We‘ll change the new goods for you in no time at all.

Customer：But how about the freight of sending damaged goods?

Thomas：I think you should pay for that.

Customer：Ok. Bye

Thomas：Bye

译文

托马斯：有需要效劳的吗?

客户：是关于贵公司上周发来的货。

托马斯：什么问题?

客户：发现有的货物损坏了。明显是包装时损坏的。

托马斯：你查看箱子了吗?他们还是完好的吗?

客户：是的，查过了。我们发现箱子里5%的货物是损坏了的。

托马斯：很遗憾。你要退款吗?

客户：不，我们只需要更换坏了的那部分。

托马斯：请损坏的货物退回来，同时递送货运单据复印件。

客户：损坏的货物运费怎么算?

托马斯：我认为你们负责那部分的运费。

客户：好吧，再见。

托马斯：再见。