投诉旅行社的英语对话

如果跟团旅游过程中发现任何问题,都可以通过旅行社进行投诉。下面小编为大家整理的投诉旅行社的英语对话，希望对大家有用!

投诉旅行社的英语对话

A: Welcome to Regis Travel，how may I help you?

B: Well，I bought these airline tickets through your travel agency to fly to New York yesterday. Unfortunately，there was a big snowstorm in Chicago that grounded all the flights，so the flight was canceled. So this ticket is no good. I want a full refund.

A: May I please see the tickets? Hmm. . I'm sorry Sir，but these tickets are non-refundable tickets. I suggest you contact the airline directly. If they canceled your flight，you should be able to get another ticket from them to make up for the canceled flight.

B: Are all of your employees as stupid as you? How come you haven't been able to help me take care of my problem? !

A: I am trying to help you. What we can do to help resolve this issue is help you contact the airline to see what their policy is on canceled flights. . .

B: I want you to take responsibility for the tickets you sold! How difficult is that?

A: I will do what I can to help you resolve the problem. We are prepared to help you deal with this problem by talking to the airline to see if we can exchange your tickets for travel on another day.

B: I don't want you to give me an exchange for tickets to travel on another day. These tickets are already useless to me! I demand a full refund!

A: I'm sorry，but I am unauthorized to give refunds on tickets. I will be happy to help you bring this problem to the attention of my supervisor. Would you like to talk to her? She may be able to work something out for you.

A：欢迎你来到Regis旅行社，我能为你效劳吗?

B：嗯，我从你们旅行社买了这些机票准备昨天飞到纽约，不巧的是，芝加哥下大雪，飞机停飞，所以航班被取消。所以这个票用不成了，我要全额退款。

A：我能看一下你的机票吗?嗯……对不起，女士，这些机票都是不予退还的机票。我建议你直接和航空公司联系，如果他们取消了你的航班，你应该能够从他们那里得到另外的机票来弥补。

B：你们的员工都像你这么笨吗?你怎么就不能帮助解决我的问题呢!?

A：我正在尽力帮助你。对于你的问题我们所能做的就是联系航空公司看他们对取消航班的政策。

B：是你们卖给我的机票，我就要让你们负这个责任!有那么难吗?

A：我会尽力帮你解决问题。我会和航空公司谈，看能否换票，改天飞行。

B：我不想让你们给我换机票改天出行。这些机票已经没用了!我要求全额退款。

A：我很抱歉，我没有被授权对机票全额退款。我很乐意就你的问题联络我的上级，你想和她谈吗?她也许可以帮你处理。