售后投诉英语对话

售后客服也就是售后服务,只要与服务相关的工作一般都是不容易的,每天买单的人较多,有的是刷卡有的是现金结账,下面小编为大家整理的售后投诉英语对话，希望对大家有用!

售后投诉英语对话

A：Can I help you?

您有事吗?

B：Yes, we bought twenty electric heaters in your store three days ago. But now two of them don't work.

是的。我们三天前在贵店购买了20台电暖器，但现在有两台坏了。

A：Oh, I'm so sorry to hear that. Could you tell me the brand?

哦，非常抱歉听到这种情况。您能告诉我是什么品牌的吗?

B：Yes, it's Caihong-150 Electric Heaters.

可以，是彩虹牌150型电暖器。

A：What's the matter?

什么毛病?

B：The problem is that it doesn't heat after we turn on the electricity.

毛病出在我们通电后，电暖气热不起来。

A：Please bring the receipt and the warranty card with you. We'll be delighted to repair or replace them.

请您把发票和保修卡拿来，我们将很乐意为您修理或更换两台。

B：Thanks a lot.

非常感谢。

A：You are welcome.

不客气。