酒店投诉的英语情景对话

酒店的客人投诉有很多种,酒店设施设备、服务质量和态度、异常事件等。下面小编为大家整理的酒店投诉的英语情景对话，希望对大家有用!

酒店投诉的英语情景对话

A:I m sorry, sir, we have no record of your booking.

B:Well, this is most unsatisfactory. I booked the room myself a week ago. I want to see the manager, please.

A:There s our manager.

C:Come in, please. What seems to be the trouble, sir?

B:I wish to complain in the strongest terms about the service in this hotel. I booked a room at your hotel one week ago. But you have no record of mine.

C:I m very sorry to hear that. I assure you that this kind of thing won t happen again.

B:I suppose it s meant to be hard to understand.

C:I ll look into the matter at once and I ll arrange a room for you as soon as possible.

B:All right, then.

C:I do hope you will come to our hotel next time.

A:对不起，先生，我们这儿没有您订房的记录。

B:嗯，这太令人不满了。一周前我亲自订的房间。我要见你们经理。

A:那就是我们的经理。

C:请进。先生，您有什么麻烦吗?

B:我要对你们宾馆的服务表示最强烈的不满。一周前我在你们旅店订了一间房，但你们却没有我的记录。

C:听到这样的事情很抱歉，我向您保证类似事件不会再次发生。

B:我想这是有意让人难以理解。

C:我会马上调查此事，并尽快给您安排房间。

B:那好吧。

C:我真心希望您下次再光临本店。