酒店投诉英语情景对话

酒店的客人投诉有很多种,酒店设施设备、服务质量和态度、异常事件等。下面小编为大家整理的酒店投诉英语情景对话，希望对大家有用!

酒店投诉英语情景对话

A:Could I see the manager please?I have a complaint.

B:Can I help you?

A:Yes.I think my room hasn t been cleaned for a long time.It s so dirty.

B:I m really sorry to hear that.I ll attend to it right away.The housekeeper should check every room before new guests move in.

A:One doesn t expect this sort of thing in a well run hotel.

B:No,Madam.I do apologize.It s unusual.We do try to check the rooms as thoroughly as possible.Is there anything else?

A:Well,your thermostatically controlled air conditioning doesn t seem to be working too well.It s as hot as hell up there.

B:I ll adjust the regulator for you and I think you ll find it a little cooler in a short time.I ll also send someone along right away to look at the toilet and shower.

A:Please be quick.

A:请问我能见经理吗?我要投诉。

B:我能为您做些什么吗?

A:我想我的房间好久没人打扫了，太脏了。

B:听你这么说我非常抱歉，我马上处理。客房服务员应该在新客人住进以前检查好每个房间。

A:怎么也想不到在一个经营不错的饭店里竟然有这样的事情。

B:是的，夫人。非常抱歉。这种情况很少。我们尽可能全面地检查房间。

A:噢，你们的恒温控制空调似乎出毛病了。那儿热得像个地狱。

B:我将为您调整调节器，我想你很快就会发现房间里凉爽起来。

A:请快点。