酒店餐厅客人投诉英语对话

酒店中的餐厅,一般分为宴会厅、零点中餐厅、西餐厅、自助餐厅、包房 ,餐厅的服务内容,除正餐外,还增设早茶、晚茶、特色小吃等。下面小编为大家整理的酒店餐厅客人投诉英语对话，希望对大家有用!

酒店餐厅客人投诉英语对话

W=Waiter (服务员)　HW=head Waiter (领班)　G=Guest (宾客)

G: Excuse me, sir. I ordered the hairy crab but you gave me the green crab.

对不起，先生。我点的是毛蟹，但你们上的是青蟹。

W: I'm sorry, sir. I'll get you the head-waiter.

对不起，先生。我给您叫领班过来。

HW: I'm awfully sorry. There must have been some mistake. I do apologize for giving you the wrong dish. I'll change it immediately for you. The crab will take 15 minutes to prepare. Would you take some complimentary drink while waiting?

非常抱歉。一定是误会了。我向您道歉，给您上错了菜。我马上给您换。毛蟹将需要15分钟的时间准备。您愿意在等待的时候来杯免费的饮料吗?

G: I'm afraid I don't have enough time to wait for the next crab. I have an appointment at 7:00 in my room. Now it's 6:45.

恐怕我没有足够的时间等待毛蟹。我7点钟在房间有客人要见。现在已经6:45了。

HW: Oh, you are staying at our hotel.

Mr.哦，原来你是住在我们酒店的……

G: Bell, Henry Bell.

贝尔，亨利·贝尔。

HW: Room…?

房间……?

G: Room 908.

908房间。

HW: Oh, Mr. Bell, I shall ask the Room Service to serve you a snack at 9:30 tonight, and you'll have your favorite hairy crab. It's all on the house. And now please try the green crab if you don't mind. We'll cross the green crab off the bill.

哦，贝尔先生，我会让客房服务部在今晚9:30为您奉送一份夜宵，到时会有您喜欢的毛蟹。免费赠送。如果您不介意现在请尝尝青蟹。我们也将把青蟹的价格从账单上划去。

G: That's good. Thank you.

那很好。谢谢你!

HW: Thank you for telling us, Mr. Bell. I assure you it won't happen again. Please take your time and enjoy yourself. And I hope you have a good time at our hotel.

谢谢你告诉我们，贝尔先生。我向你保证这种事不会再发生了。请慢用。我希望您在我们酒店过得愉快。