酒店投诉英语对话

酒店,并不是一个陌生的词,大街小巷,随处可见,下面小编为大家整理的酒店投诉英语对话，希望对大家有用!

酒店投诉英语对话原文

Reception：Housekeeping.What can I do for you?

Melissa：Yeah,Could I see the manager,please?I have a complaint.

Reception：Yes,please.Do you have any criticism on our service?

Melissa：Of course.Lots of complaints.

Reception：Im all ears.

Melissa：I checked in your hotel 3 days ago.During the time,there are several things make me feel uncomfortable.

Reception：What are those?

Melissa：First thing is your waitress‘s attitude,they are too worse.Then you didn’t check the room before I moved in.The pillow cases are too dirty,some lights couldnt turn on.

Reception：Im sorry to hear that.

Melissa：And the service for guest room is too slow.At last thing is my blouse,it shrunk badly after sending laundry.

Reception：I am awfully sorry to have caused you so much trouble.The attitude and room service will pay more attention.And the room will keep clean before the guest came in.Then its about your blouse,we will refund the cost of the laundry and the new blouse.

Melissa：I hope something can be changed for your hotel and for an improvement.

Reception：Yeah,we will.By the way,you need to give us the receipt of your new blouse.

Melissa：No problem.

Reception：I apologize for our faults.Thank for your complaint.Well improvement immediately.

Melissa：That will be good.

酒店投诉英语对话译文

接待：客房服务，我能为您做什么?

梅丽莎：是，我要见你们的经理，我要投诉。

接待：好的。您对我们的服务有什么批评意见吗?

梅丽莎：当然，有很多了。

接待：我在听。

梅丽莎：3天前我入住，期间有些事情让我很不舒服。

接待：都是些什么?

梅丽莎：第一件就是你们服务员的态度，实在是太差了。之后就是你们没有检查过房间在我入住之前，枕套很脏，一些灯泡不亮。

接待：很抱歉。

梅丽莎：你们的客房服务也很慢。最后一件就是我的衬衣，在你们洗过之后就变形了。

接待：对给您造成的麻烦，我感到很抱歉。服务态度和客房服务我们会更加注意的。我们会在客人入住前保持客房的整洁。最后是您的衬衣，我们将退还您的洗衣费和购买新衣服的费用。

梅丽莎：我希望贵酒店能够及时改进。

接待：是，我们会的。您需要把购买衣服的发票给我。

梅丽莎：没问题。

接待：我想为我们的错误表示抱歉。谢谢您的投诉。我们会立刻改进的。

梅丽莎：那就好。