客服工作面试问题

作为一名客服人员，自身的工作职责一定要明确，并且要有比较高的服务意识，这样才能将工作给做好。下面小编为大家整理的客服工作面试问题，希望对大家有用!

客服工作面试问题

Q3：Do you have experience handling multiple phone lines?

你能应对多线通话吗?

A3(1)：This is the first call center position I have applied for, but in the training I have done through the temp agency I have been working with, I practiced with X lines, and was able to handle them with ease.

这是我应聘的第一个客户服务中心，但在培训时，我在临时岗位上工作过，训练过同时接听多线电话，我应对得很好。

A3(2)：I have over 10 years of experience working with multiple phone lines, in a busy doctor's office, as well as at the call center where I worked previously.

我有超过十年的应对多线电话经验，在忙碌的医生办公室工作过，也在之前的客户服务中心工作过。

A3(3)：Yes, I do. In my last position, I had X lines coming to me, which I had no difficulty handling.

是的，我可以。在我上一个工作中，我有过接听多线电话的经验，我处理起来毫不费力。

Q4：Do you have good people skills?

你与人相处的能力好吗?

A4(1)：I like working with people, and I have been told that I have good people skills. I think I communicate effectively and in a pleasant way.

我喜欢和大家一起工作，大家也都说我与人相处的能力不错。我觉得我能高效并愉快地与人交流。

A4(2)：I get along well with most people I meet, and people find me easy to talk to, so I think I have good people skills.

我与大多数人相处的都很好，大家觉得与我交谈起来很容易，所以我认为我与人相处的能力很强。

A4(3)：Throughout my career, I have always worked in customer service, and been known as a people person.

在我的事业生涯中，我一直从事的是客户服务工作，与人相处的能力一直很好。