客户服务工作面试问题

客户服务是与客户沟通的有效渠道,是与客户链接的纽带,可以为公司带来良好的企业形象。下面小编为大家整理的客户服务工作面试问题，希望对大家有用!

客户服务工作面试问题

Q：The credit card machine is broken. What do you say to the customers?

如果信用卡刷卡器坏了，你会怎么向顾客说?

A(1)：I would offer to hold the merchandise for 24 to 48 hours, and offer to call when the machine is fixed, so they can return for it.

我会说我可以为顾客保留商品24到48个小时，如果刷卡器好了，就会打电话通知他们，这样他们就可以回来购买商品了。

A(2)：I'm so sorry that the machine is down. Usually it's back up in a little while.Can I hold the merchandise while you do some other shopping and you can come back in a bit for it?

很抱歉刷卡机坏了。一般来说应该一小会儿就能好了。我能否帮您先保留商品，您去其他地方先转一转，然后一会儿回来购买可以吗?

A(3)：We also take cash and checks, and there is an ATM on the corner. I'm sorry for the inconvenience, but if you'd like, I can hold the merchandise while you go to theATM.

我们也收现金和支票，转角那儿有台ATM机。为您带来不便我很抱歉，如果您愿意，您可以去ATM机取钱，在此期间，我可以为您先保留商品。

Q：A customer wants to return a package of food that is open and half gone. What will you do?

如果有顾客想退一包已经打开并且只剩一半的食品，你会怎么做?

A(1)：The company policy would be important to know here. Some food companies stand behind their product 100%，and you could feel confident to give the customer another package, and return the opened one for a refund for the store.

首先要了解公司的规定。有的食品公司完全保证产品的售后，那么就完全可以给顾客换一包，将打开的那包退货给公司。

A(2)：Clearly, this is a delicate judgment call. Generally speaking, I would take the package back, and replace it with another, unless I was certain that the customer was really trying to take advantage of the situation.Sometimes taking a small loss can pay off in customer loyalty.

很显然，这要做出精妙的判断。一般来说，我会将那包收回，并给顾客更换一包，除非我确定顾客是想讨点便宜才这么做。有时吃点小亏能换来顾客的信赖。