做客户服务简单来看就是与客户打交道,而且一般是解决客户的疑问,反映问题等繁琐的情况,那对心理素质也是一不小的考验。下面小编为大家整理的客户服务面试问题,希望对大家有用!
客户服务面试问题
Q1:What is customer service?
什么是客户服务?
A1(1):Customer service is more than waiting on customers. It includes trying your best to make sure that the customer is satisfied.
客户服务不仅仅是服务客户。它包括尽你较大的努力去让客户满意。
A1(2):Customer service is being friendly and helpful to customers.
客户服务就是对客户友善并帮助客户。
A1(3):Customer service is helping customers satisfy the need that brought them into the store.
客户服务是帮助客户满足他们的需要,正是这些需要将他们带入商场。
Q2:What is good customer service?
什么是好的客户服务?
A2(1):Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
好的客户服务意味着清楚的知道库存情况,有丰富的商品经验,以及能够帮助顾客做出比较好的选择。
A2(2):Good customer service means helping customers efficiently, in a friendly manner.
好的客户服务是高效并友好的帮助客户。
A3(3):Good customer service is treating customers with a friendly, helpful attitude.
好的客户服务就是以友善而乐于帮助的态度去对待客户。
广州勤学教育信息技术有限公司©版权所有 粤ICP备10236336号-4更新时间:2022-11-03