客户服务专员面试问题

客户服务工作是企业面向社会的窗口，它直接和客户交流，每位客户服务人员的礼仪表现、个人形象，便是企业在社会公众中的形象。下面小编为大家整理的客户服务专员面试问题，希望对大家有用!

客户服务专员面试问题

Q：Why do customers shop at this store?

为什么客户要在这家商场购物?

A(1)：People shop here because the selection of merchandise is extensive, and the quality is excellent. The associates are always helpful and friendly.I would love the opportunity to be a part of such a well run organization.

客户在这里购物是因为这里的商品选择范围广，而且质量非常好。服务人员乐于帮助而且态度友好。我希望能够有机会成为这个优秀的公司中的一员。

A(2)Customers can find terrific bargains, especially with the assistance of the helpful and friendly sales associates.

客户在这里能够买到便宜的商品，特别地，还能受到友好的销售人员们的帮助。

A(3)：Because this store offers superior customer service and products to others in the area.

因为这个商场能够为客户提供优秀的客户服务以及商品。

A(4)：This store offers terrific value in its selection and pricing.

因为这里的商品物美价廉。

Q：Why do you work in customer service?

你为什么要做客户服务工作?

A(1)：I like dealing with customers even though there are many irritating and irate customers. However, I do realize that my job depends on customers'satisfaction and therefore I make a big effort to satisfy them.

我喜欢做与客户相关的工作，即使有一些让人恼火或是自己很恼火的客户。然而，我意识到我的工作是以客户的满意为基础的，因此我会很努力的去让他们满意。

A(2)：I love dealing with customers. I really enjoy the interaction with people and find no problem answering even the most trivial questions.I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.

我喜欢做与客户相关的工作。我很喜欢与人交流互动，很擅长回答问题，即使是十分琐碎的小问题也是如此。当我解决了问题或是用某种方式帮助到客户的时候，我有一种满足感。