客户服务人员面试问题

任何能提高客户满意度的内容都属于客户服务的范围,它是一种以客户为导向的价值观。下面小编为大家整理的客户服务人员面试问题，希望对大家有用!

客户服务人员面试问题

Q：What is most important-a good product or friendly, fast service?

好的产品和友善迅速的服务哪一个更重要?

A(1)：Both are extremely important. A good product is essential, but without the customer service to back it up, there is no reason for someone to buy it here as opposed to somewhere else or on line.

两者都很重要。好的产品是基础，但如果没有客户服务来支持它，人们肯定不会在这里买，而是去别的地方或是通过网上购买。

A(2)：Fast, friendly service can make a bargain product that much more attractive to customers.

友善迅速的服务能让产品变得更加吸引顾客。

A(3)：A superior product will speak for itself, and friendly, efficient customer service is what will set us apart from the competition.

一个好的产品本身就是比较好的广告，而友好高效的客户服务是能够让我们在竞争中与别人拉开差距的利器。

Q：You are scheduled to leave at 6 p. m.Your replacement worker doesn't show up.What would you do?

你应该在下午6点下班，但你的接班同事没有来，你会怎么做?

A(1)：I would call my supervisor to let her know, and would stay until I was sure the selling floor was covered.

我会给我的上司打电话告知他这个情况，直到我确定卖场有人接班了。

A(2)：I would try calling him to see when he would be coming in, and I would make arrangements to stay until he arrived.

我会试着给他打电话，看他什么时候能来，我会一直等到他过来。